tele-conversation

me: hi xxx, i'm xxx calling from xxx. understand you faxed in a request for 1 more terminal for your rd show on friday. can i confirm the time of the installation?

she: u r calling from where again? what terminal?

me: you have a rd show on fri, right? did you fax in a credit card terminal leasing form to xxx?

she: *agitated* no no no! i never ask for terminal! *raised voice*

me: hmmm... but our vendor did receive your application dated 16 sep, for 1 terminal on coming fri. (then i went on to confirm the co.'s name, etc).

she: *still raising voice* i asked for a MACHINE, not TERMINAL, you know?!

me: yes.. credit card MACHINE and credit card TERMINAL is the same thing. maybe i used the wrong word. so do you need a MACHINE on fri?

she: yes yes, 1 machine on fri.

me: so can i confirm on the installation time for the MACHINE then?

she: no no no! don't install! i'll bring the machine down to the booth myself.

me: yes i know you'll bring it to the booth yourself. but our vendor must first send the MACHINE to your shop before you can bring it to the booth, right?

she: oh~~~ ok. anytime.



i almost went breatheless at the end of the conversation. i dunno what is she agitated about lor! i should be the one raising voice man! argh! been meeting such weird merchants lately. pui!

9/16/2009 11:26:00 PM